For independent auto repair shops
When you're under a car, your phone still gets answered.
Marshall Intake is an AI receptionist for your shop. It picks up the calls your front desk can't get to, writes up the job, and sends it to your phone the moment the call ends.
Demo line: (618) 481-4368. It answers as a sample shop, so go ahead and book an oil change.
How it works
Three steps, and none of them are yours until the car's on the lot.
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Forward the calls you can't take.
When the line's busy, nobody picks up, or the shop is closed, calls roll over to your receptionist. Your number stays the same, and so does your phone system.
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It writes the ticket.
Year, make and model. What the car is doing. Mileage if they know it. A drop-off day and time that fits your hours. The customer's name and callback number.
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You get the booking.
A text with every detail, and an email with a recording of the call. One quick confirmation call from you, and the job is on the board.
Built for a service desk
It knows its job, and it knows where its job ends.
Your receptionist is set up around your shop: your name, your hours, your fees. It books the work and leaves the judgment calls to you.
What it handles
- Answers in your shop's name, with your hours and your diagnostic fee.
- Books drop-offs on your open weekdays, and confirms the day, date and time back to the caller.
- Reads the callback number back to the caller to confirm it.
- Spots a car that shouldn't be driven, suggests a tow, and takes the pickup address.
- Takes a clean message when someone needs to cancel or move an appointment.
What it leaves to you
- Quoting repair prices. It never guesses a number you haven't approved.
- Diagnosing over the phone. That's what the inspection is for.
- Pretending to be a person. Ask it, and it'll say it's an automated assistant.
- Promising anything about your schedule it can't see. Your shop confirms every booking.
Hear it for yourself
Call it like one of your customers would.
Describe a noise, ask about the fee, book a Tuesday drop-off. It answers as a sample shop, and the booking it takes is the same kind your shop would receive.
“Marshall Intake is a one-person business in Waterloo, Illinois. When you reach out, you get me, not a sales team. I set up every shop's receptionist myself, test it on real calls before it goes live, and fix anything it gets wrong.”Carter Marshall, Founder
Questions
What shop owners ask first.
Will my customers know they're talking to AI?
If they ask, yes. It tells them plainly that it's an automated assistant. Most callers just want the car booked, and it gets that done quickly.
Do I need a new phone system?
No. You keep your number and use your phone carrier's call forwarding, so calls you don't answer, or that come in after hours, roll over to your receptionist.
Does it quote prices?
Only the fees you've approved, like your diagnostic fee. It never guesses at the price of a repair, and it tells callers the shop will go over it when they confirm.
What if the car isn't safe to drive?
It tells the caller once, clearly, that a tow is the safer choice, takes the pickup address, and flags the booking as "do not drive" in your text and email.
How do I get the bookings?
By email after every call, and by text if you sign up for booking alerts. Each one includes the caller's details and a link to the call recording.
What does it cost?
Email carter@marshallintake.com and you'll get a straight answer based on how many calls your shop gets.
Get started
The next call you miss could be your next job.
Call the demo line, then let's talk about setting one up for your shop.